For more than a century, Goodwill has been on the cutting edge as a social service enterprise and explaining Goodwill's business model may seem easy.  Donors give their gently-used items to the company, which resells the donations in retail stores and the revenue funds job-related services for clients who come to Career Solutions and may have a disability or other barrier to employment.  But the Goodwill business model is complex with many facets reaching into the communities it serves. Goodwill Industries of Middle Tennessee serves 46 counties throughout Middle and West Tennesse.

Jim Gibbons, president and CEO of Goodwill Industries International, explains how the simplest act of donating has created a self-sustaining not-for-profit that stands as an example for for-profit industry.  Read what he has to say in the Harvard Business Review.

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